Terms

Terms of Service

Welcome to Beurre d'Or, (from now on: "we", "our", "us"). By accessing and using our website www.beurre-dor.com (the "Site"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use the Site.

1. Acceptance of Terms

By accessing or using the Site, you confirm that you have read, understood, and agree to these Terms. We may update or modify these Terms from time to time to comply with legal requirements or business changes. The updated version will be posted on this page with a new effective date.

2. Use of the Site

You agree to use the Site only for lawful purposes. In accordance with Portuguese and EU law, you may not use the Site to: violate local, national, or international regulations; transmit unauthorized advertising or "spam"; or attempt to interfere with the proper working of the Site.

3. Account Registration

To purchase products, you may be required to register. You agree to provide accurate information and maintain the confidentiality of your login credentials. Under Portuguese law, you are responsible for any activity performed under your account unless you can prove unauthorized access by a third party.

4. Product Information and Availability

We make every effort to ensure that prices, descriptions, and images are accurate. We cannot guarantee your device's screen displays colors exactly as they appear in person. In the event of an obvious pricing error (e.g., a €500 item listed for €5), we reserve the right to cancel the order and provide a full refund, as permitted by the Portuguese Civil Code regarding "error in the declaration."

5. Pricing and Payment

All prices are shown in EUR and include VAT (IVA) at the current legal rate in Portugal. Shipping costs are calculated at checkout. We accept credit cards, Apple Pay, Google Pay, Bancontact and Multibanco as displayed at checkout.

6. Shipping and Delivery

All our pieces are made-to-order. Please allow 4-5 weeks for production before dispatch. Once shipped, delivery takes 3-5 business days (Portugal) or 5-8 business days (Europe). In accordance with Decree-Law no. 24/2014, customers will be informed of any unexpected delays.

7. Right of Withdrawal & Returns (Decree-Law no. 24/2014)

As all our pieces are made-to-order, they are exempt from the standard 14-day right of withdrawal in accordance with Decree-Law no. 24/2014, Article 17(1)(c). This exemption applies to all orders unless the item is defective or damaged upon arrival. We kindly ask customers to review their order carefully before confirming purchase.

8. Legal Guarantee (Defective Products)

Under Portuguese Law (Decree-Law no. 84/2021), new consumer goods are covered by a 3-year legal guarantee. If you receive a defective product, please contact us at info@beurre-dor.com with photos and your order number. You are entitled to a repair, replacement, price reduction, or contract termination (refund).

9. Privacy Policy

Your data is processed in compliance with the GDPR and the Portuguese Data Protection Law (Lei n.º 58/2019). Please refer to our Privacy Policy page for full details.

10. Intellectual Property

All content (text, logos, designs, and images) is the property of Beurre d'Or. Unauthorized reproduction is prohibited under the Portuguese Code of Copyright and Related Rights.

11. Dispute Resolution (EU and Portugal)

In the event of a dispute, we are committed to finding an amicable solution. If a resolution cannot be reached, consumers may use the following platforms:

European Union: Submit your complaint through the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/

Portugal: Resort to an Alternative Dispute Resolution (RAL) entity such as CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (national level) or Centro de Arbitragem de Conflitos de Consumo de Lisboa (regional level). For more information visit www.consumidor.gov.pt.

12. Online Complaints Book (Livro de Reclamações)

As a digital business operating in Portugal, we provide access to the Online Complaints Book at www.livroreclamacoes.pt.

13. Governing Law and Jurisdiction

These Terms are governed by Portuguese Law. For any dispute arising from these terms, the courts of the district of Lisbon shall have exclusive jurisdiction.

Last updated: 16/04/2026