Returns & Exchanges
Made-to-Order Policy
All our pieces are made-to-order and handcrafted especially for you. As such, in accordance with Portuguese law (Decreto-Lei n.º 24/2014) and EU consumer rights regulations, made-to-order and personalised items are exempt from the standard 14-day right of withdrawal.
We kindly ask you to review your order carefully before confirming your purchase.
Damaged or Faulty Items
Your satisfaction is our priority. If your item arrives damaged or has a manufacturing fault, please contact me within 7 days of receiving your order with:
- Your order number
- A photo of the damage or fault
- A brief description of the issue
I will assess each case individually and offer a repair, replacement, or store credit where appropriate. You can reach me at info@beurre-dor.com
Exceptions
The following are not considered faults and are not eligible for returns or exchanges:
- Natural tarnishing of sterling silver over time
- Gradual wear of gold vermeil plating due to regular use
- Minor variations in handmade pieces compared to product photos
These characteristics are clearly outlined in our product descriptions and care instructions.
Packaging
All orders are carefully packaged to ensure they arrive safely. If the packaging itself is damaged upon arrival, please photograph it before opening and include this in your claim.
Contact
For any questions regarding returns or exchanges please reach out to info@beurre-dor.com
I aim to respond within 2 business days.